Complaints Handling Policy
Version 1.0 · Effective 2026-08-26 · English
If something goes wrong we want to hear about it and fix it quickly.
1. Where to complain
Email us with your name, the domain or order number, and a description of the issue. You can reach first-line support at hello@buyadomain.ae.
2. Response times
We acknowledge complaints within one business day and aim to resolve them within 10 business days. If more time is needed we tell you why and give an expected date.
3. Escalation
If you are not satisfied with the outcome, you can ask for the complaint to be escalated to management at BuyADomain.ae.
4. Registrar and registry matters
Where a complaint concerns the sponsoring registrar or the registry, we forward it on your behalf and keep you informed. You may also complain directly to the registrar, to ICANN for gTLDs, or to the .aeDA / TDRA for .ae domains.
5. Records
Complaints, actions and outcomes are logged and retained for audit purposes.
BuyADomain.ae is a domain name reseller operated in the UAE under trade licence no. 47033817. Domain registrations are supplied through Hosting Concepts B.V., trading as Openprovider, which acts as the sponsoring registrar. Openprovider is ICANN-accredited for generic top-level domains and .aeDA-accredited for .ae domains. BuyADomain.ae is not an ICANN- or .aeDA-accredited registrar.